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Frequently Asked Questions

When are the films and session times released?

The films and sessions times for the festival are released at least three weeks before the festival begins. 

Where is my nearest cinema?

Click here to find out where the festival is playing near you. 

Where can I find session times?

To view Cinema session times, click here.
Please note that these are subject to change.

How can I sign up to receive session times emails?

Simply go to the connect page to subscribe to our emails, sent directly to your inbox with all important updates and news surrounding the festival.

Can I use my Palace Cinemas complimentary ticket at the festival?

Palace Cinemas complimentary member tickets, and passes are not valid at the festival.

Can I use a Palace Cinemas gift card to purchase tickets?

Yes, gift cards are valid for you to use when purchasing tickets as a payment option. Please note Palace Cinemas gift cards are only valid at Palace Cinemas sites (excl. SA, WA & TAS).

How can I buy my tickets?

Festival tickets are available to purchase online, over-phone or at the cinema box-office.

Is there a Festival mobile phone app?

Our website is now mobile and tablet responsive and can be saved like an app to your phone. To do this, simply go to your phone’s menu when browsing our website and select ‘add to home’ or ‘home screen’. Once you’ve completed this the Festival icon will appear near your other apps for easy access.

Why am I charged a booking fee online?

Along with many other booking services in the entertainment industry, we charge a booking fee. Booking online means that you can avoid the queue and go straight to your cinema. Booking fees cover the costs associated with administration, as well as software development and maintenance. Booking fees do not apply when you buy tickets at the box office.

What time do the cinemas open?

They open 15 minutes before the first session of the day.

How do I make a group booking or school booking?

Click on the Group Bookings a tab in the navigation bar.

How do I get a print programme?

Our printed programmes are available at all cinema sites at least 2 weeks before the festival opens. Click here to download the online programme (6.4mb).

Do all films have English subtitles?

All films are played in their native language with English subtitles unless specified. 

I can no longer attend a session I booked for, can I receive a refund?

All tickets are non-refundable as set out in the terms and conditions when purchasing tickets. Click here to read Palace Cinemas festival terms and conditions. Click here to read Palace Nova Cinemas festival terms and conditions. 

I booked for the incorrect cinema location, how to I swap to the correct cinema?

All tickets are non-refundable as set out in the terms and conditions when purchasing tickets. If you booked for the incorrect cinema, you will need to contact the cinema location you booked for and explain what occurred. Click here for cinema venue contact details.

What is included in my event ticket?

All our events include a drink on arrival unless specified, please read the event pages in the festival programme to find out more.

How do I know if seating is allocated?

When purchasing tickets online, over the phone or at the box-office, you will be asked to choose your seat. Seating is allocated at most festival venue sites unless specified on the venues website.

I have a child, can I bring them to the festival?

Within the full-line up most films will have restrictions on whether you can attend with a child. The restrictions are set out by Australian Classifications guidelines. Learn more about classification ratings.

Entry into all festival screenings is at the discretion of Front of House at each venue.

Please note: All classifications and exemptions are age restrictions that are set by the Classification Board and the festival must legally adhere to them.

How can I buy a festival multi-film pass and how does it work?

You can only purchase and redeem multi film passes from the cinema box office. There are 5, 10 or 20 film passes available, they are valid for one person and only the festival you purchase the pass for. Film Festival passes are exclusive to Palace Cinemas venues. Click here to find out more about them.

How can I submit a film for consideration?

If you have a film which you believe should be considered for next year's festival please contact us – Please note to be considered the film must be an Australian premiere film.

I would like to volunteer at a festival, who can I contact?

If we require volunteers we will announce it on our Facebook prior to the festival beginning. Please be sure to follow our Facebook page if you would like to be considered if the chance arises.

What are Closed Caption (CC) and Audio Description (AD) films?

Click here for details on Closed Caption and Audio Description films.